The Minister for Communication, Digital Technology, and Innovations, Samuel Nartey George, has pledged direct government intervention to position Ghana as a leading destination for Business Process Outsourcing (BPO) and Global Business Services (GBS) in Africa.
Speaking at a High-Level Government–Industry Roundtable hosted by Concentrix in Accra on Wednesday, the Minister said the government is working closely with key institutions to unlock investment opportunities and expand job creation within the outsourcing sector.
According to him, the Ministry is committed to providing concrete policy support, infrastructure facilitation, and skills alignment to accelerate the growth of the industry.
Mr George assured industry players, including members of the Business Outsourcing Services Association of Ghana, that investor requests for operational space would be treated as priority government assignments.
He explained that the government intends to leverage public infrastructure to significantly reduce operational and setup costs for businesses entering the sector.
The Minister pointed to a shared infrastructure model currently being rolled out across agencies under the Ministry, including the Cyber Security Authority, Data Protection Commission, National Communications Authority, and Ghana Post, describing it as a strategic intervention capable of lowering operational expenses for investors.
He disclosed that the government has embarked on active trade missions to Zambia and Malawi to promote Ghanaian businesses abroad while working through diplomatic missions to attract foreign direct investment into the country’s digital and outsourcing sectors.
The Minister also challenged Concentrix to double its projected job creation target of 8,000 by 2030, pledging that the Ministry would provide the necessary policy and operational backing to support that ambition.
On skills development, Mr George linked the government’s strategy to the One Million Coders Programme, which commenced this week at training centres nationwide.
According to him, the success of the initiative would not be measured merely by the number of people trained but by the number of participants successfully placed into jobs.
He revealed that discussions are already underway with industry stakeholders to secure employment opportunities for graduates of the programme.
The Minister cited ongoing reforms, including the development of an electronic visa system in collaboration with the Ministry of Foreign Affairs and efforts to accelerate business registration processes, as evidence of the government’s commitment to improving the ease of doing business in Ghana.
Judith Twumwaa, ISD
