The National Communications Authority (NCA) has carried out an outreach programme in selected communities in the Ada area of the Greater Accra Region as part of efforts to bridge the consumer information gap in rural areas and empower citizens with knowledge on telecommunications services and consumer protection.
The engagement, held on Wednesday, covered Ada Foah, Kasseh, Ada Estuary, Azizanya/Kewunor, and Tei-Mensahpanya, bringing together a wide cross-section of residents, including fisherfolk, traders, market women, drivers, teachers, community leaders, and members of the general public.
During the outreach, the NCA sensitised participants on key issues including the Authority’s mandate, consumer rights and responsibilities, complaint resolution procedures, quality of service standards, and mobile money fraud prevention.
Residents were also introduced to the NCA’s toll-free complaints line, 0800 30 30 30, as a channel for reporting concerns and seeking assistance.
The programme also provided an interactive platform for community members to share their experiences and challenges with telecom services, allowing the Authority to better understand consumer concerns at the grassroots level.
The NCA noted that such engagements are critical in strengthening public awareness and ensuring that consumers are well-informed and adequately protected within Ghana’s telecommunications space.
Judith Twumwaa, ISD
