Access to Information
Strengthening transparency and accountability through effective access to information services nationwide.
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The Access to Information Division is instrumental in strengthening the capacity of Right to Information (RTI) officers to facilitate ongoing communication, accountability, and the protection of the fundamental right to access information nationwide.
In doing so, the Division promotes professionalism and transparency while ensuring public access to verified government information.
Key Responsibilities
The Division, through the Access to Information Facilitation Unit and the National Information Contact Centre (INFO311), plays a critical role in:
- Providing access to information, support, and assistance to the public.
- Ensuring effective communication between government and citizens.
- Promoting public participation through awareness creation of government policies and programmes.
- Supporting national development through verified official information delivery.
Access to Information Facilitation Unit
The Access to Information Facilitation Unit trains, deploys, and provides technical assistance to over 350 Right to Information (RTI) Officers in various Ministries, Departments and Agencies (MDAs) and Metropolitan, Municipal and District Assemblies (MMDAs) across the country.
These officers facilitate the processing of information requests made to public institutions under the Right to Information Act (Act 989). The Unit also monitors and supervises the work of RTI officers and sensitizes staff of various public institutions on the RTI Act.
Institutional Sectors
- Infrastructure Sector: George Frimpong Basoah (DCIO)
- Public Safety Sector: Sosthenes Senanu Nyadroh (DCIO)
- Social Sector: Genevieve Mawuena Wutoh (PIO)
Functions of the Facilitation Unit
- Conduct RTI awareness creation and sensitisation across public institutions.
- Train, deploy and provide technical support to RTI officers nationwide.
- Coordinate, monitor and evaluate performance of RTI officers.
- Produce implementation reports (monthly, quarterly, mid-year and annual).
- Liaise with institutions to resolve operational challenges.
- Provide policy recommendations to support implementation of the RTI Law.
National Information Contact Centre (INFO311)
The National Information Contact Centre (INFO311) functions as a point of contact for citizens seeking comprehensive information on government services. It also provides a platform for citizens to express grievances, highlight issues, and obtain information on key national policies.
The Centre facilitates effective dissemination of government information while collecting feedback to support improved service delivery.
Service Channels
- Call Centre (Toll-Free 311)
- Email Response Management
- Social Media Response Management
- Live Webchat Support
- Analytics and Research
Functions of INFO311
- Share accurate and up-to-date information about government programmes and services.
- Address inquiries and concerns of the public with verified official information.
- Receive and manage complaints for resolution support.
- Provide emergency communication support during national crises.
- Collect citizen feedback to strengthen service delivery.
- Gather and analyse data for policy and communication planning.
Some Accomplishments of INFO311
COVID-19 Calls
Serving as the nation’s first COVID-19 information contact centre in 2020, handling over 15,000 calls in its initial two months and supporting public awareness and response efforts.
Akosombo Dam Spillage Cases
Playing a critical role during the Akosombo Dam spillage in 2023, receiving over 1,581 calls and supporting emergency communication and relief coordination.
Implementation Timeline
-
2023
Documentary on the implementation of the RTI Law in Ghana. -
2022
Developed an Online Records Management System enabling applicants to file requests online. -
2021
Recruited and deployed 350 assistant information officers nationwide.
