The Information Services Department (ISD) will draw on India’s technological advancement to adapt to the evolving information landscape and enhance communication in governance.
The Acting Director of the Information Services Department (ISD), Dr Winnifred Nafisah Mahama, said this when she paid a courtesy call on the Indian High Commissioner to Ghana, Mr Shri Manish Gupta on Thursday in Accra.
Dr Mahama pointed out that the information sector has changed significantly as a result of technological advancements and evolving communication.
She stated, “The way we communicate has evolved over the years, necessitating continuous improvement and adaptation.”
The Acting Director highlighted the Department’s transformational agenda, which includes the creation of divisions aligned with the current information climate and the establishment of a new organizational structure.
“ISD’s new structure includes a division dedicated to research and public perception services, providing valuable insights for policy-making. We need to inform the government about public reactions to policies, enabling necessary changes or refocus,” she noted.
Dr Mahama also indicated that the Department’s Media Division combats information disorder by publishing accurate information from reliable sources through platforms like https://ghanatoday.gov.gh/.
She stated that ISD has established a platform for Public Relations Officers to report on activities in their respective ministries, departments, and agencies.
“The newsroom then verifies and compiles these reports, ensuring accuracy and reliability. A media monitoring department keeps track of both traditional and new media, providing comprehensive reports that inform the Minister for Information and contribute to cabinet briefings,” she added.
In addition to these initiatives, she said, the Department has an Access to Information Division, established following the passage of the Right to Information Law in 2019 and implemented in 2020.
She noted that the division supports public institutions in complying with the law, ensuring a coordinated approach to information dissemination.
“The division also facilitates technical support and training for public institutions to effectively manage information requests. India is a leader in the right to information and access to information.”
“There is much we can learn from India’s implementation practices. We have developed an online system that allows global access to information, ensuring we stay ahead in information management and governance communication,” she added.
On his part, the Indian High Commissioner to Ghana, Mr Shri Manish Gupta, emphasised the positive developments in India’s communication governance, particularly highlighting the transparency in budget expenditures and the representation of women in rural areas.
He also noted that, except for national security reasons, India provides comprehensive information to the public.
He said, “More than 99% of the time, we provide every piece of information requested. There are a few exceptions due to national security or neighbourly relations but overall, the commitment to transparency is strong.”
Expressing a desire to strengthen the partnership with Ghana, the High Commissioner noted, “Our relationship with Ghana is great and we look forward to closely working with you.”
Patience Anaadem, ISD
